Dedicated Service Team
If you cannot access your homeowner portal, or experience technical difficulties regarding your request, please contact the Front Line Team by phone, +1 800 811 8787 (M-F, 6am - 5pm MT) or email FLWS@2-10.com.
Experiencing a Warranty Emergency?
CBH has partnered with 2-10 Home Buyers Warranty, the industry leader for warranty coverage in new construction, to provide you with peace of mind and enhanced customer service. 2-10 Home Buyers Warranty now covers 1 in 5 homes in the US.
You can search your digital warranty book and view or download the book for your reference.
Download Warranty Book
Quality is important, especially in your new home. Your workmanship warranty establishes the standards applicable to the fit, finish and materials used in the construction of your home. Commonly used across industries, fit refers to how well the parts of the finished product come together and finish refers to the completeness of work.
The distribution systems warranty establishes the standards for your home’s electrical, plumbing and mechanical systems. The wiring, piping and ductwork of your new home are addressed under this warranty.
The structural warranty addresses the designated load-bearing elements of your home.
Information and graphics shown are for illustration purposes and do not represent actual coverage in the limited warranty. Please see the warranty manual issued at the closing of your home for details and terms of warranty coverage provided.
I have a new CBH home and l have had to call CBH Warranty Dept. several times. Mostly for small things but once for a big thing. Big or small, they have responded kindly and quickly with nice and competent service people. They showed up on time. The repairs have been completed in a timely manner and l was never made to feel unimportant. So amazing! I am very pleased.
– Marianna F.
I would like to commend CBH on their quick response to our warranty claims. Not only did they get our problem fixed quickly, but the repair person (Mark) that they sent out was phenomenal! Not only did he fix our problem, but he also went through the house and showed us ways to improve our energy efficiency. We definitely love our home.
– Tammy J.
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We're working hard to process your warranty enrollment. To ensure we can give you the best support possible, please contact the Front Line Team by phone, +1 800 811 8787 (M-F, 6am - 5pm MT) or email FLWS@2-10.com to submit your warranty request.
If you've been in your home longer than 30 days or are experiencing a warranty emergency, please submit a warranty request.
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Based on the dates selected, your warranty has expired. If you have questions or concerns, please contact customercare@cbhhomes.com
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I needed some warranty work done and they sent Mark and Rich out to do the work. They took care of it and they gave me some great advice on how to make my home more energy efficient. Mark even fixed the weather strip on my front door. Mark and Rich went above and beyond!
– Matt Y.