Privacy Policy

Effective September 1, 2026

1. Introduction:

We, at CBH Homes, are dedicated to serving our customers and contacts to the best of our ability. Part of our commitment involves the responsible management of personal information collected on or through our website cbhhomes.com (“Our Site”). Our primary goals in processing this information include:

• Enhancing the user experience on our platform by understanding customer needs and preferences.
• Providing timely support and responding to inquiries or service requests.
• Improving our products and services to meet the evolving demands of our users.
• Conducting necessary business operations, such as billing and account management.

It is our policy to process personal information with the utmost respect for privacy and security. We adhere to all relevant regulations and guidelines to ensure that the data we handle is protected against unauthorized access, disclosure, alteration, and destruction. Our practices are designed to safeguard the confidentiality and integrity of your personal information, while enabling us to deliver the services.

• We do not have a designated Data Protection Officer (DPO) but remain fully committed to addressing your privacy concerns. Should you have any questions or require further information about how we manage personal information, please feel free to contact us at info@cbhhomes.com or +1-US 2082885560.

2. Scope and Application:

Our Privacy Policy is designed to protect the personal information of all our stakeholders, including website visitors, registered users, and customers. Whether you are browsing our Site, using our services as a registered user, or engaging with us as a valued customer, we ensure that your personal data is processed with the highest standards of privacy and security. This policy outlines our data privacy practices and your rights related to personal information.

3. Children’s Data:

Our Site and services are not intended for, and we do not knowingly collect any personal information from, children under the age of 16. If we learn we have collected or received personal information from a child under 16 years old without verification of parental consent, we will delete that information immediately. If you believe we might have any information from or about a child under 16, please contact us at info@cbhhomes.com.

4. Changes to Our Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The date this policy was last updated is identified at the top of the page. We will notify you of material changes by updating the “Last Updated” date and posting the revised policy on our Site. We may also communicate reminders about this policy via email, but we encourage you to periodically review this page to stay informed about how we are protecting your information. Your continued use of the Site after any changes indicates your acceptance of the updated policy.

5. Information We Collect and How We Collect It:

We collect various categories of personal information based on your interactions with our Site, including data captured through our integrated third-party services and tracking technologies.

5.1 Information You Provide Directly:

• When you fill out contact forms, schedule appointments (via tools like Acuity Scheduling), make transactions (via Stripe), or interact with our chatbot, we may collect identifiers such as your name, email address, phone number, physical address, payment information, and communication history.

5.2 Automatically Collected Device Data:

• As you navigate our Site, we automatically collect technical data such as your IP address, browser type, operating system, and device identifiers to ensure secure and efficient website delivery (supported by services like Cloudflare).

5.3 Behavioral and Usage Data:

• We utilize analytics tools (including Google Analytics, PostHog, Snowplow, and CrazyEgg) to collect detailed information about how you interact with our Site, such as pages visited, time spent on the Site, and clickstream data, which helps us optimize your user experience.

5.4 Advertising and Marketing Data:

• We partner with third-party platforms (such as Meta, Pinterest, Google, Nextdoor, YouTube, and Spotify) that use tracking technologies to collect cross-site browsing data to build a profile of your interests and deliver targeted advertisements.

6. How We Use Your Information:

We use the categories of personal information collected above for the following business and commercial purposes:

• To Provide and Manage Services: To process transactions, fulfill requests, manage your account, and provide customer support.
• To Improve Our Site and Services: To analyze website usage, debug errors, and enhance the user experience based on behavioral data.
• To Communicate with You: To send administrative information, property updates, and respond to your inquiries.
• For Marketing and Advertising: To deliver targeted advertisements, promotional materials, and offers that may be of interest to you, subject to your opt-out rights.
• For Security and Fraud Prevention: To detect security incidents, protect against malicious or illegal activity, and enforce our terms and policies.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, or legal processes.

7. How We Share and Disclose Your Information:

We do not sell your personal information for monetary compensation. However, we may disclose your personal information to the following categories of third parties for business purposes:

• Service Providers and Contractors: We share information with vendors who perform services on our behalf, such as payment processing (e.g., Stripe), scheduling (e.g., Acuity), data hosting, marketing, and analytics (e.g., Google Analytics).
• Corporate Affiliates: We may share information with our parent company, subsidiaries, or affiliates for internal business purposes.
• Legal and Regulatory Authorities: We may disclose your information if required by law, subpoena, or other legal processes, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

8. Third-Party Links

Our Site may contain links to third-party websites, applications, or services that are not operated or controlled by CBH Homes. This Privacy Policy does not apply to the practices of those third parties. We encourage you to review the privacy policies of any third-party sites or services before providing them with your personal information.

9. Third-Party Services:

Our Site utilizes certain services provided by third parties, including Google (such as Google Analytics, Google Ads, and embedded YouTube content). Please note that when you interact with these integrated Google services or when these cookies are deployed, Google may collect personal information and data about your interaction. The collection, use, and sharing of your information by Google in these instances is governed by Google’s Privacy Policy (available at policies.google.com/privacy). Conversely, information that you provide directly to us through our Site (such as filling out a contact form) or data we collect directly for our own core business purposes is governed by this Privacy Policy. We encourage you to review the privacy policies of any third-party services you interact with through our platform.

10. Chatbots and Automated Digital Assistants:

Our Site utilizes automated digital assistants and chatbot features through Verse.ai to assist with your home search and provide timely support. Please be aware that when you interact with our chatbot, your communications—including the text of your messages and interaction data—are recorded, monitored, and transcribed by CBH Homes and our third-party service providers, including Verse.ai, for quality assurance, training, and customer service purposes. By utilizing the chatbot feature, you consent to the monitoring and recording of your communications.

11. Data Storage and Protection:

11.1 Data Storage:

• Personal information is stored in secure servers located in the United States. For services that require international data transfer, we ensure that such transfers comply with all applicable laws and maintain data protection standards equivalent to those in our primary location.
• We partner with reputable data hosting providers committed to using state-of-the-art security measures. These partners are selected based on their adherence to stringent data protection standards.

11.2 Data Processing Agreements:

When we share your data with third-party service providers, we do so under the protection of Data Processing Agreements (DPAs). These agreements mandate that third parties implement adequate technical and organizational measures to ensure the security of your data, and process data in accordance with the terms of the agreement.

11.3 Data Breach Notification:

In the event of a personal data breach that is reasonably likely to result in a risk to your rights and freedoms, or as otherwise required by applicable state and federal laws, we will notify you and the relevant regulatory authorities without unreasonable delay. We maintain documented incident response policies to detect, investigate, and mitigate unauthorized access to personal information.

11.4 Disclaimer of Absolute Security:

While we use commercially reasonable administrative, physical, and technical measures designed to protect your personal information, no website, system, or online service is completely secure. We cannot guarantee the absolute security of your personal information transmitted to, through, or in connection with our Site. Any transmission of personal data is at your own risk. You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or access.

12. Cookies and Tracking Technologies:

At CBH Homes, we value your privacy and are committed to being transparent about our use of cookies and other tracking technologies on our Site. These technologies play a crucial role in ensuring the smooth operation of our digital platforms, enhancing your user experience, and providing insights that help us improve.

12.1 Understanding Cookies and Tracking Technologies:

Cookies are small data files placed on your device that enable us to remember your preferences and collect information about your website usage. Tracking technologies, such as web beacons and pixel tags, help us understand how you interact with our Site and which pages you visit.

12.2 How We Use These Technologies:

• Necessary Cookies: Essential for the Site’s functionality, such as authentication and security.
• Statistics Cookies: These cookies collect information about how visitors use our Site, which pages are visited most frequently, and if error messages are received from web pages. These cookies help us improve our Site.
• Preference Cookies: Enable the Site to provide enhanced functionality and personalization, such as remembering your preferences.
• Marketing Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaign.

12.3 Your Choices and Consent:

Upon your first visit to the Site, our website Site will present you with a cookie consent banner, where you can:

• Accept All Cookies: Consent to the use of all cookies and tracking technologies.
• Reject Non-Essential Necessary Cookies: Only essentialnecessary cookies will be used to provide you with necessary website functions.
• Customize Your Preferences: Choose which categories of cookies you wish to allow.

You can manage your preferences at any time at https://cbhhomes.com/cookie-declaration/.

12.4 Changes to Our Cookie Use:

We may update our use of cookies and tracking technologies to improve our services or comply with legal requirements. We will notify you of any significant changes and seek your consent where necessary.

For more detailed information about the cookies we use, their purposes, and how you can manage your preferences, please visit our detailed Cookie Policy at https://cbhhomes.com/cookie-declaration/.

Should you have any questions or concerns about our use of cookies and tracking technologies, please do not hesitate to contact us at info@cbhhomes.com or +1-US 2082885560. Your privacy and the integrity of your personal data are of utmost importance to us.

13. Your Rights:

Certain U.S. state privacy laws, such as the California Consumer Privacy Act (“CCPA”), provide residents of those states with specific rights regarding our use of their personal information. If you are a resident of California or another state that provides for similar privacy rights, you may have the following rights regarding your personal information:

13.1 Right to Know

You may request that we disclose to you what personal information we have collected, used, shared, or sold about you, and why we collected, used, shared, or sold that information. Specifically, you may request the disclosure of:

• The categories of personal information collected
• Specific pieces of personal information collected
• The categories of sources from which we collected personal information
• The purposes for which personal information is used
• The categories of third parties with whom personal information is shared
• The categories of information that are sold or disclosed to third parties

13.2 Right to Delete

You may request that we delete personal information we have collected about you.

13.3 Right to Correct

You may ask us to correct inaccurate information that we have about you.

13.4 Right to Limit

You can request us to only use your sensitive personal information for limited purposes, such as providing you with the services you requested.

13.5 Right to Opt-Out

While CBH Homes does not sell your personal information for monetary compensation, our use of third-party marketing and analytics cookies constitutes a “sale” and “sharing” of personal information for cross-context behavioral advertising under applicable U.S. state privacy laws. You have the right to opt-out of this sale and sharing by updating your preferences in our Cookie Declaration or broadcasting a legally recognized opt-out preference signal (such as the Global Privacy Control) through your browser.

13.6 Right to Non-Discrimination

You have the right to be protected from discrimination for exercising your rights.

13.7 Right to Appeal:

You have the right to appeal a decision we may make regarding your consumer rights request. To exercise your right of appeal, please contact us within 60 days of receiving our response by submitting your request through the link on our website or by using one of the following methods:

Email: info@cbhhomes.com

Phone: 2082885560 In your appeal request, please include your original request, the date of our response, and a brief explanation of why you believe our decision was incorrect.

14. Submitting Consumer Rights Requests

You may submit your request by sending an email to info@cbhhomes.com or by phone at +1-US 2082885560. We will compare the information you submit to us with the information we have in our records to verify your request. We will then respond to your request in accordance with the requirements.

14.1 Authorized Agents

You may designate an authorized agent to make a request under applicable privacy laws on your behalf. To do so, you must provide the authorized agent with written permission to submit the request, and we may require you to verify your own identity directly with us. We may deny a request from an agent that does not submit proof that they have been legally authorized to act on your behalf.

15. Sensitive Data and/or Biometric Data:

We only process sensitive personal data with your prior consent and only for specific purposes that are clearly disclosed at the time of collection. You may withdraw your consent at any time by submitting your request through the link on our website or by email to info@cbhhomes.com.

16. Do Not Track Signals:

Certain web browsers may allow you to enable a “Do Not Track” (DNT) option that sends signals to websites you visit indicating that you do not want your online activities tracked. Currently, there is no uniformly accepted industry standard for how to respond to DNT signals. Therefore, we do not support, respond to, or take any action with respect to DNT signals.

17. Notice of Financial Incentive:

We may offer you financial incentives, such as discounts, promotional items, or exclusive offers, in exchange for your personal information (e.g., signing up for our email newsletter). Participation in any financial incentive program is entirely optional and requires your opt-in consent, which you may revoke at any time. The value of the personal information we collect is reasonably related to the value of the incentive provided.

18. Data Retention:

We keep the categories of personal information described in this policy for as long as reasonably necessary to fulfill the purposes described, or as otherwise legally permitted or required. This includes retaining data for maintaining our services, operating our business, complying with legal obligations, resolving disputes, and ensuring safety, security, and fraud prevention. When deciding how long to retain personal information, we consider our legal and business obligations, the potential risks of harm, and the nature of the information. At the end of the retention period, personal information will be securely deleted, destroyed, or de-identified.

19. Accessibility Statement:

CBH Homes is committed to ensuring digital accessibility for individuals with disabilities. We are continuously working to improve the user experience for everyone and strive to apply the relevant accessibility standards, including the Web Content Accessibility Guidelines (WCAG). If you experience any difficulty in accessing any part of this Site, or require assistance with any of our services, please contact us at info@cbhhomes.com, call us at +1-US 2082885560, or use our webform at https://cbhhomes.com/website-accessibility-request-form/. We will work with you to provide a reasonable accommodation for the information, item, or transaction you seek consistent with applicable law.