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Get Help with Warranty Emergencies

Select your issue below for instructions and more information.

Warranty Emergencies are not monitored outside of business hours, M-F, 8am-5pm MT. If you are experiencing a true warranty emergency, please follow the instructions below. Someone will follow up with you regarding your warranty claim as soon as possible during business hours.

I'm experiencing an issue with...

Sewer Backup

1

Contact the Original Plumber

Locate the phone number for your original plumber on the sticker on your hot water heater (or your original subcontractor list supplied in your NHO documents) and contact them directly. They will have an emergency contact. Leave a message if there is no answer and they will respond directly.

2

Shut your water off

The main shut-off valves are usually located where the main water supply pipes enter the house. This is either in the crawl space access area or in your garage (for homes built on slab foundations).

Room shut-off valves are usually just below the fixture (at the rear of the toilet at the wall, under the sink in the rear of the cabinet).

3

The plumber will try to identify the location and cause of your sewer backup.

If the backup is identified as being between the house and street, or if sewage is coming up in the house and your plumber has deemed the backup to be a warrantable cause, instruct your original plumber to contact CBH.

4

Submit Your Warranty Claim

All warranty items must be submitted through the appropriate warranty portal, depending on when you closed on your home.

Submit a Warranty Request

Gas Smell

1

Leave your home immediately

If you’re experiencing a strong gas smell, or a gas smell outside your home by the gas meter, leave your home immediately and call Intermountain Gas Company from outside of the home. Intermountain Gas 24 hour Emergency line: 800-548-3679

2

Submit Your Warranty Claim

All warranty items must be submitted through the appropriate warranty portal, depending on when you closed on your home.

Submit a Warranty Request

Plumbing

1

Shut your water off

The main shut-off valves are usually located where the main water supply pipes enter the house. This is either in the crawl space access area or in your garage (for homes built on slab foundations).

Room shut-off valves are usually just below the fixture (at the rear of the toilet at the wall, under the sink in the rear of the cabinet).

If the leak is a shower head or tub spout area, you will need to shut off the main water valve to the home.

In the event of a water leak between walls, turn off the main water valve to prevent damage to carpet and/or walls.

2

Contact the Original Plumber

Locate the phone number for your original plumber on the sticker on your hot water heater (or your original subcontractor list supplied in your NHO documents).

Contact them directly. They will have an emergency contact. Leave a message if there is no answer, and they will respond directly.

3

Submit Your Warranty Claim

All warranty items must be submitted through the appropriate warranty portal, depending on when you closed on your home.

Submit a Warranty Request

Electrical

1

Contact the Original Electrical Company

Locate the phone number for your original electrical company on the sticker on your electrical panel or furnace (or your original subcontractor list supplied in your NHO documents).

Contact them directly. They will have an emergency contact. Leave a message if there is no answer and they will respond directly.

2

Submit Your Warranty Claim

All warranty items must be submitted through the appropriate warranty portal, depending on when you closed on your home.

Submit a Warranty Request

Heating & Cooling

1

Before submitting a Heating or A/C emergency, check for clean air filters, make sure the Breaker is ON in the electrical panel in the garage, then please check the following:

Heating

  1. That the wall switch to the furnace is ON.
  2. T-Stat is set to HEAT and the temperature setting is at least a few degrees warmer than the current temperature in the house.

Cooling

  1. That the disconnect switch on the side of the house by the AC unit is ON.
  2. T-Stat is set to COOL and the temperature setting is at least a few degrees colder than the current temperature in the house.
2

Contact the Original Heating & Cooling Company

Locate the phone number for your original heating and cooling company on the sticker on your furnace, on your thermostats, or out by your hot water heater if your furnace is in the attic (or your original subcontractor list supplied in your NHO documents).

Contact them directly. They will have an emergency contact. Leave a message if there is no answer and they will respond directly.

Submit a Warranty Request
3

Submit Your Warranty Claim

All warranty items must be submitted through the appropriate warranty portal, depending on when you closed on your home.

Submit a Warranty Request

While landscaping is not covered under warranty, we do have some helpful tips.

Landscaping

If you have landscaping concerns, please note that landscaping is not included under warranty.

If you are experiencing a landscaping leak or water concern, you can turn your water off at your irrigation system. (This can typically be located in your largest irrigation box in your yard, and the handle to turn it off is usually red, or may be metal.)

If there is a water leak outside that is not on your property, you can go to your city's website and contact their after hours emergency water number, or research what the emergency irrigation phone number would be for irrigation leaks. (If you google your city and the words emergency water leak, contact numbers should come up in your search.)

If there is a water leak outside that is in a common area of your neighborhood, contact your HOA.

If you have concerns regarding your sprinklers or watering times, please refer to our maintenance videos:

Maintenance Videos

Not an Emergency? Our Maintenance Videos can help!

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