Does CBH have a warranty portal?
Yes, the CBH Warranty Portal lets you track, manage, and update requests in one convenient location.
What qualifies as a warranty emergency?
Emergencies include major water leaks, sewer backups, complete loss of power or heating, or the smell of gas. Visit our Warranty Emergency page for full details.
What issues are homeowner responsibilities?
Routine maintenance like landscaping, changing filters, or caulking is not covered under warranty. See our Warranty Manual for the full breakdown.
Where can I download the warranty manual?
You can access the PDF version here.
How do I track a warranty claim?
Simply log in to the Warranty Portal with your homeowner credentials to view updates.
What if my warranty expires but I already submitted a request?
Requests submitted before expiration will still be honored, as long as they are documented properly in the portal.
How do I submit a warranty request?
Homeowners can submit claims through our Warranty Request page. From small repairs to major service issues, our Customer Care team is ready to assist.
Can I use my own contractor for repairs?
For coverage to remain valid, repairs must be completed by CBH-approved contractors.
Are appliances covered under warranty?
Appliances are covered by the manufacturer’s warranty, not CBH. Keep all product manuals for reference.
What is an HOA and what are their fees?
Homeowners Association (HOA) manages community spaces, amenities, and neighborhood standards. Some CBH Homes communities have an HOA, with monthly or yearly fees that can cover landscaping, parks, pools, or snow removal. Fees vary by community — visit our HOA Information page for details on costs and what’s included.
