Customer Care & Service Team

If you’re having an issue in your home, lean on us. We’re committed to giving you the best service possible to resolve your concern quickly.

Maintenance or Warranty?

Wondering if your issue is covered under your home warranty or if it’s considered regular homeowner maintenance? We’ve compiled a list of the most common requests for services and categorized them as covered by your home warranty, or a homeowner maintenance responsibility. Still have questions? Let us know, and one of our representatives will be happy to assist you.

Warranty Emergency

  • No heat or air conditioning
  • Gas smell in the home
  • Sewer backups
  • Water leaks that cannot be turned off at the source*

Emergency items include anything to do with water or electrical issues.

Examples

*Emergency water leak: Major water coming from walls, floor, etc.

Non-emergency water leak: Toilet leaking but can be turned off at the waterline.

Have an emergency issue? Email us at emergencywarranty@cbhhomes.com and submit your claim through the online portal.

Homeowner Maintenance

  • Adjusting your sprinkler heads for better coverage
  • Proper landscape watering and yard maintenance
  • Accidental cutting of sprinkler, phone, or cable lines
  • Concrete cracks
  • Changing HVAC filters and vacuuming air vents regularly
  • Interior and exterior caulking
  • Paint touch ups from normal wear and tear
  • Grout cracks
  • Rodent or insect problems

Best ways to contact us

Meet Our Amazing Customer Care Team

South Ada Team

Whitney Bareither
Customer Care & Service Assistant/Leader
Rich Weaver
Customer Care & Service Superintendent/Leader
Nathan Mikita
Customer Care & Service Superintendent/Leader

North Ada Team

Jenice Gonzales
Customer Care & Service/Leader
Rich Weaver
Customer Care & Service Superintendent/Leader
Nathan Mikita
Customer Care & Service Superintendent/Leader

North Canyon Team

David Hoff
Customer Care & Service Superintendent/Leader
Nathan Mikita
Customer Care & Service Superintendent/Leader

South Canyon Team

Kenzie McCall
Customer Care & Service/Leader
Nathan Mikita
Customer Care & Service Superintendent/Leader

Twin Falls & Mountain Home Team

All warranty items must be submitted through the warranty portal online.

But if you have any questions, we are open Monday - Friday, 8am - 5pm. You can contact us via email or phone! See below for contact info!

Find Your Area

What our Happy Homeowners Say

I needed some warranty work done and they sent Mark and Rich out to do the work. They took care of it and they gave me some great advice on how to make my home more energy efficient. Mark even fixed the weather strip on my front door. Mark and Rich went above and beyond!

– Matt Y.

I have a new CBH home and l have had to call CBH Warranty Dept. several times. Mostly for small things but once for a big thing. Big or small, they have responded kindly and quickly with nice and competent service people. They showed up on time. The repairs have been completed in a timely manner and l was never made to feel unimportant. So amazing! I am very pleased.

– Marianna F.

I would like to commend CBH on their quick response to our warranty claims. Not only did they get our problem fixed quickly, but the repair person (Mark) that they sent out was phenomenal! Not only did he fix our problem, but he also went through the house and showed us ways to improve our energy efficiency. We definitely love our home.

– Tammy J.

Overall experience was good. Everyone we dealt with was friendly and professional. We had a few warranty problems, nothing major, and CBH homes responded quickly and the contractors were also very friendly and professional. We love our new home.

– Dennis M.