Customer Care & Service Team

If you’re having an issue in your home, lean on us. We’re here to help and committed to giving you the best service possible to resolve your concern quickly.

Here at CBH we're taking steps to ensure that our homeowners and our team remain safe and healthy. We are moving all non-essential warranty items to be virtual appointments. Emergency warranty appointments will take priority and Team CBH will follow the safety precautions required by the CDC. We're here for you and excited to say hello virtually!

Schedule a Virtual Warranty Appointment

After you schedule a 30-minute Virtual Warranty Appointment, you and one of our CustomerCare Superintendents will meet through a Zoom meeting! You will be able to walk them throughthe issue and they can inspect and review along with giving you tips and tricks. Our CustomerCare Team is here for you... VIRTUALLY!

Schedule Your Virtual Warranty Appointment
Get to Know Jammie R. With our Customer Care Team

I needed some warranty work done and they sent Mark and Rich out to do the work. They took care of it and they gave me some great advice on how to make my home more energy efficient. Mark even fixed the weather strip on my front door. Mark and Rich went above and beyond!

– Matt Y.

CBH homes we have been in our new home for 3 months now and we have had some issues small but important to us, and the entire staff especially Marc with customer service warranty. To finish this up whoever wants to buy it CBH Homes has a great team behind it and will fix any concern the new homeowner would have. We really appreciate Marc that comes by and fixes everything ,he always has a smile on his face and very friendly and courteous and professional,On behalf of CBH homes.

– Steve J.

I would like to commend CBH on their quick response to our warranty claims. Not only did they get our problem fixed quickly, but the repair person (Mark) that they sent out was phenomenal! Not only did he fix our problem, but he also went through the house and showed us ways to improve our energy efficiency. We definitely love our home.

– Tammy J.

Overall experience was good. Everyone we dealt with was friendly and professional. We had a few warranty problems, nothing major, and CBH homes responded quickly and the contractors were also very friendly and professional. We love our new home.

– Dennis M.

If you are having a warranty emergency

Email us at emergencywarranty@cbhhomes.com and then submit your claim online through the portal. Emergency items include anything to do with water or electrical issues. All other warranty requests must be processed through the warranty portal. Also, contact the appropriate subcontractor from your subcontractor list, or from the sticker on your water heater and furnace, if applicable.


Homeowner Warranty

Submitting your warranty request is easy and can be completed in just 10 simple steps. To get started, click the “Login Here” button on the right to submit your warranty requests at any time, day or night. Please use Firefox or Chrome browsers to login, Internet Explorer is not recommended. Click here to view a quick video on how to submit your warranty requests, or follow the instructions below.

  1. Log in to your account here - http://cbhhomes.punchlistmanager.net/ - using Firefox or Chrome browser. Or click the button to the right. Click here to watch a quick video on how to login.
  2. Username is the primary homeowner's email address.
  3. Password is the house # of your address and your last name with the first letter capitalized (ie. 1977Barton). Password can be changed after initial login.
  4. Click Submit Request in the top bar.
  5. Under Submit Request, hit the plus sign.
  6. Select the Request Type of issue you are experiencing.
  7. Select the area of your home with the issue.
  8. Select the issue category.
  9. Add your descriptions, comments and any photos.
  10. Click the save button. Then select the request and hit the checkmark.

CBH Customer Care & Service Team

Jammie Ruelas
Customer Care & Service/Leader
Katie Heikka
Customer Care & Service/Leader
Steve Grijalva
Assistant Customer Care & Service Superintendent/Leader
Mark Enger
Assistant Customer Care & Service Superintendent/Leader
Rich Weaver
Assistant Customer Care & Service Superintendent/Leader

Maintenance or Warranty?

Wondering if your issue is covered under your home warranty or if it’s considered regular homeowner maintenance? We’ve compiled a list of the most common requests for services and categorized them as covered by your home warranty, or a homeowner maintenance responsibility. Still have questions? Let us know, and one of our representatives will be happy to assist you.

Homeowner Maintenance

  • Adjusting your sprinkler heads for better coverage
  • Proper landscape watering and yard maintenance
  • Accidental cutting of sprinkler, phone, or cable lines
  • Concrete cracks
  • Changing HVAC filters and vacuuming air vents regularly
  • Rodent or insect problems
  • Interior and exterior caulking
  • Paint touch ups from normal wear and tear
  • Grout cracks
  • Faucet water leak

Homeowner Warranty

  • Sprinkler system not working
  • Sewer blockages
  • No power to the house
  • No heat or air conditioning
  • Gas smell in the home
  • Water leak on supply line

Top 10 Warranty Solutions

  1. My sprinklers won’t turn on.
    Make sure you check if the pressurized irrigation to the communities has been turned off for the season. If it has, be sure not to forget to blow out your sprinklers in order to avoid damage from frozen lines.
  2. My outside lights are not working.
    Have you tried to change your light bulbs and cleaned off the sensor?
  3. My (kitchen/bathroom/garage/living room) outlets are not working.
    Have you checked the breaker out in the garage to make sure it did not accidentally get tripped? If the breaker has not been tripped, have you checked the GFI on one of the outlets to make sure it was not tripped? Check out our video section for a helpful video that will show you how to check the GFI’s on your outlets.
  4. My yard is flooding and I think the grading was done wrong.
    How often are you watering? How often is your neighbor watering? It is possible that what you are experiencing could be an overwatering issue. Try talking to your neighbors about watering times and make sure you are both not over-watering. If you both turn down your watering amounts and your yard is still flooding, let us know and we will look into it for you!
  5. My sprinklers are not covering my entire yard and some parts of my lawn are dying.
    We suggest that you try to adjust your sprinkler heads to add coverage to the areas that need it. Need some coaching? This helpful video will show you how to adjust your sprinkler heads.
  6. The water that comes out of my faucets is way too hot!
    Have you adjusted your water heater? There is a video on this page that will show you how to adjust your water heater.
  7. The water pressure to my sprinklers is very low.
    Have you cleaned out the filters on your sprinkler heads? Sometimes this simple step can solve the problem and increase your water pressure.
  8. My (dishwasher/stove/microwave) appliance is not working properly.
    If you are within your one-year warranty, please submit a warranty claim online by clicking here. If you are outside of your one-year warranty, contact the manufacturer, or email warranty@cbhhomes.com for contact information and next steps.
  9. My garage door won’t open/shut…or it goes half way up/down and then goes back up/down?
    Try checking your sensors to make sure they are lined up and nothing is blocking them or the door’s movement.
  10. I have a warranty claim. What should I do next?
    Click here to fill out a warranty request now.

Have an Emergency?

If you are experiencing a warranty emergency, please email us at emergencywarranty@cbhhomes.com and then submit your claim online through the portal. Emergency items include anything to do with water or electrical issues. Also, contact the appropriate subcontractor from your subcontractor list, or from the sticker on your water heater and furnace, if applicable. All other warranty requests must be processed through the warranty portal.