Customer Care & Service Team

If you’re having an issue in your home, lean on us. We’re committed to giving you the best service possible to resolve your concern quickly.

Best ways to contact us

Thank you for your patience, as it may take longer than usual to connect with us. Due to the COVID-19 situation we may have some temporary delays with your warranty repair items. We will be in contact with you within the next 5 days.  If this is an emergency please email emergencywarranty@cbhhomes.com for immediate assistance.

Here at CBH we’re taking steps to ensure that our homeowners and our team remain safe and healthy.  We are scheduling in-person appointments and will be following safety precautions such as social distancing, wearing face masks, washing our hands, using hand sanitizer and more. If you feel more comfortable with a virtual appointment, please click the link above to schedule.

Maintenance or Warranty?

Wondering if your issue is covered under your home warranty or if it’s considered regular homeowner maintenance? We’ve compiled a list of the most common requests for services and categorized them as covered by your home warranty, or a homeowner maintenance responsibility. Still have questions? Let us know, and one of our representatives will be happy to assist you.

Warranty Emergency

  • No heat or air conditioning
  • Gas smell in the home
  • Sewer backups
  • Water leaks that cannot be turned off at the source*

Emergency items include anything to do with water or electrical issues.

Examples

*Emergency water leak: Major water coming from walls, floor, etc.

Non-emergency water leak: Toilet leaking but can be turned off at the waterline.

Have an emergency issue? Email us and then submit your claim through the online portal.

Homeowner Maintenance

  • Adjusting your sprinkler heads for better coverage
  • Proper landscape watering and yard maintenance
  • Accidental cutting of sprinkler, phone, or cable lines
  • Concrete cracks
  • Changing HVAC filters and vacuuming air vents regularly
  • Interior and exterior caulking
  • Paint touch ups from normal wear and tear
  • Grout cracks
  • Rodent or insect problems

Meet Our Amazing Customer Care Team

Jammie Ruelas
Customer Care & Service/Leader
Jennifer Malone
Customer Care & Service/Leader
Katie Heikka
Customer Care & Service/Leader
Steve Grijalva
Customer Care & Service Superintendent/Leader
Mark Enger
Customer Care & Service Superintendent/Leader
Rich Weaver
Assistant Customer Care & Service Superintendent/Leader

All warranty items must be submitted through the warranty portal online.

But if you have any questions, we are open Monday - Friday, 8am - 5pm. You can contact us at warranty@cbhhomes.com or phone at +1 (208) 953-2217.

What our Happy Homeowners Say

I needed some warranty work done and they sent Mark and Rich out to do the work. They took care of it and they gave me some great advice on how to make my home more energy efficient. Mark even fixed the weather strip on my front door. Mark and Rich went above and beyond!

– Matt Y.

CBH homes we have been in our new home for 3 months now and we have had some issues small but important to us, and the entire staff especially Marc with customer service warranty. To finish this up whoever wants to buy it CBH Homes has a great team behind it and will fix any concern the new homeowner would have. We really appreciate Marc that comes by and fixes everything ,he always has a smile on his face and very friendly and courteous and professional,On behalf of CBH homes.

– Steve J.

I would like to commend CBH on their quick response to our warranty claims. Not only did they get our problem fixed quickly, but the repair person (Mark) that they sent out was phenomenal! Not only did he fix our problem, but he also went through the house and showed us ways to improve our energy efficiency. We definitely love our home.

– Tammy J.

Overall experience was good. Everyone we dealt with was friendly and professional. We had a few warranty problems, nothing major, and CBH homes responded quickly and the contractors were also very friendly and professional. We love our new home.

– Dennis M.