Homeowner Warranty

If you’re having an issue in your home, lean on us. We’re committed to giving you the best service possible to resolve your concern quickly.

How to file a warranty claim and what happens next

All warranty items must be submitted through the warranty portal.

Getting Started With the Portal:
Submitting your warranty request is easy!

  1. Log in to your account
    • Username is the primary homeowner's email address.
    • If you don't know your password, hit forgot password. This will send you an email to create a new password.
    • Passwords can be changed at any time.
    • Login information not working? Email customercare@cbhhomes.com to email our warranty team.
  2. Click Submit Request in the top bar.
  3. Select the address of the issue, area of the home and category. Hit next.
  4. Add a subject and description. Hit next.
  5. Upload any relevant photos. Hit next.
  6. A success message will pop up, then select finish!

Warranty Emergencies

Emergency items include anything to do with water or electrical issues.

Have an emergency issue? Email us and then submit your claim through the online portal.

CBH Emergency Hours: 8am-9pm

Have an emergency after hours? Please contact the original Trade Partner listed on your subcontractor list location in your homeowner portal.

If applicable, contact the appropriate subcontractor from your subcontractor list, or from the sticker on your water heater and furnace.

Warranty Portal

Log In

Login information not working? Email customercare@cbhhomes.com to email our warranty team.

Download CBH Homes Warranty Manual

Our top warranty problems…and their solutions!

My sprinklers won’t turn on.

Make sure you check if the pressurized irrigation to the communities has been turned off for the season. If it has, be sure not to forget to blow out your sprinklers in order to avoid damage from frozen lines.

My outside lights are not working.

Have you tried to change your light bulbs and cleaned off the sensor?

My (kitchen/bathroom/garage/living room) outlets are not working.

Have you checked the breaker out in the garage to make sure it did not accidentally get tripped? If the breaker has not been tripped, have you checked the GFI on one of the outlets to make sure it was not tripped? Check out our video section for a helpful video that will show you how to check the GFI’s on your outlets.

My yard is flooding.

How often are you watering? How often is your neighbor watering? It is possible that what you are experiencing could be an over watering issue. Try talking to your neighbors about watering times and make sure you are both not over-watering. If you both turn down your watering amounts and your yard is still flooding, let us know and we will look into it for you!

My sprinklers are not covering my entire yard.

We suggest that you try to adjust your sprinkler heads to add coverage to the areas that need it. Need some coaching? These helpful videos will get you started with your landscaping and watering needs.

The water that comes out of my faucets is way too hot!

Have you adjusted your water heater? There is a video on this page that will show you how to adjust your water heater.

The water pressure to my sprinklers is very low.

Have you cleaned out the filters on your sprinkler heads? Sometimes this simple step can solve the problem and increase your water pressure.

My appliance is not working properly.

If you are within your one-year warranty, please submit a warranty claim online by clicking here. If you are outside of your one-year warranty, contact the manufacturer, or email warranty@cbhhomes.com for contact information and next steps.

My garage door is malfunctioning.

Try checking your sensors to make sure they are lined up and nothing is blocking them or the door’s movement.

Have you tried our maintenance videos?

We have a library of home care videos, designed to provide peace of mind when you run into some of the more common household maintenance issues. Next time your sprinkler head is watering the sidewalk or your furnace filter needs changed, you’ll have a quick video to guide you through it.

View Videos

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