Thank you for your patience, as it may take longer than usual to connect with us. Due to the COVID-19 situation we may have some temporary delays with your warranty repair items. We will be in contact with you within the next 5 days. If this is an emergency please email emergencywarranty@cbhhomes.com for immediate assistance.
Homeowner Warranty
If you’re having an issue in your home, lean on us. We’re committed to giving you the best service possible to resolve your concern quickly.
We’re here for you
Schedule a virtual warranty appointment now!After you schedule a 30 minute Virtual Warranty Appointment, you and one of our Customer Care Superintendents will meet through a Zoom meeting! You will be able to walk them through the issue and they can inspect and review along with giving you tips and tricks. Our Customer Care Team is here for you... VIRTUALLY!
How to file a warranty claim and what happens next
Here at CBH we’re taking steps to ensure that our homeowners and our team remain safe and healthy. We are moving all non-essential warranty items to be virtual appointments. Emergency warranty appointments will take priority and Team CBH will follow the safety precautions required by the CDC. We’re here for you and excited to say hello virtually!
All warranty items must be submitted through the warranty portal.
Getting Started With the Portal:
Submitting your warranty request is easy!
Please use Firefox or Chrome browsers to login, Internet Explorer is not recommended.
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Log in to your account - using Firefox or Chrome browser.
- Username is the primary homeowner's email address.
- Password is the house # of your address and your last name with the first letter capitalized (ie. 1977Barton).
- Password can be changed after initial login.
- Login information not working? Email getmylogin@cbhhomes.com to email our warranty team or call +1 (208) 953-2217.
- Click Submit Request in the top bar.
- Under Submit Request, hit the plus sign.
- Select the Request Type of issue you are experiencing.
- Select the area of your home with the issue.
- Select the issue category.
- Add your descriptions, comments and any photos.
- Click the save button. Then select the request and hit the check mark.
Warranty Emergencies
Emergency items include anything to do with water or electrical issues.
Have an emergency issue? Email us and then submit your claim through the online portal.
If applicable, contact the appropriate subcontractor from your subcontractor list, or from the sticker on your water heater and furnace.
Warranty Portal
Log InLog in to your account - using Firefox or Chrome browser.
Username is the primary homeowner's email address.
Password is the house # of your address and your last name with the first letter capitalized (ie. 1977Barton).
Login information not working? Email getmylogin@cbhhomes.com to email our warranty team or call +1 (208) 953-2217.
Our top warranty problems…and their solutions!
My sprinklers won’t turn on.
My outside lights are not working.
Have you tried to change your light bulbs and cleaned off the sensor?
My (kitchen/bathroom/garage/living room) outlets are not working.
Have you checked the breaker out in the garage to make sure it did not accidentally get tripped? If the breaker has not been tripped, have you checked the GFI on one of the outlets to make sure it was not tripped? Check out our video section for a helpful video that will show you how to check the GFI’s on your outlets.
My yard is flooding.
How often are you watering? How often is your neighbor watering? It is possible that what you are experiencing could be an over watering issue. Try talking to your neighbors about watering times and make sure you are both not over-watering. If you both turn down your watering amounts and your yard is still flooding, let us know and we will look into it for you!
My sprinklers are not covering my entire yard.
We suggest that you try to adjust your sprinkler heads to add coverage to the areas that need it. Need some coaching? These helpful videos will get you started with your landscaping and watering needs.
The water that comes out of my faucets is way too hot!
Have you adjusted your water heater? There is a video on this page that will show you how to adjust your water heater.
The water pressure to my sprinklers is very low.
Have you cleaned out the filters on your sprinkler heads? Sometimes this simple step can solve the problem and increase your water pressure.
My appliance is not working properly.
If you are within your one-year warranty, please submit a warranty claim online by clicking here. If you are outside of your one-year warranty, contact the manufacturer, or email warranty@cbhhomes.com for contact information and next steps.
My garage door is malfunctioning.
Try checking your sensors to make sure they are lined up and nothing is blocking them or the door’s movement.
Have you tried our maintenance videos?
We have a library of home care videos, designed to provide peace of mind when you run into some of the more common household maintenance issues. Next time your sprinkler head is watering the sidewalk or your furnace filter needs changed, you’ll have a quick video to guide you through it.
View Videos