Customer Care & Service Team

What to do:

1. Locate the phone number for your original plumber on the sticker on your hot water heater (or your original subcontractor list supplied in your NHO documents) and contact them directly. They will have an emergency contact. Leave a message if there is no answer and they will respond directly.
2. Submit your claim through your online warranty portal to notify CBH. A Customer Care Representative will follow up with you as soon as possible during normal business hours.
3. If you are experiencing a leak, turn your water off at the source. The main shut-off valves are usually located where the main water supply pipes enter the house. This is either in the crawl space or in a closet location (for homes built on slab foundations). Room shut-off valves are usually just below the fixture (at the rear of the toilet at the wall, under the sink in the rear of the cabinet). If the leak is a showerhead or tub spout area, you will need to shut off the main water valve to the home. In the event of a water leak between walls, turn off the main water valve to prevent damage to carpet and/or walls.
4. If you are experiencing a leak located outside related to landscaping on or off your property, see the LANDSCAPING section of this document below.

What to do:

1. Locate the phone number for your original heating and cooling company on the sticker on your furnace, on your thermostats, or out by your hot water heater if your furnace is in the attic - and contact them directly. You can also locate your original subcontractor list supplied in your NHO documents. They will have an emergency contact. Leave a message if there is no answer and they will respond directly.
2. Submit your claim through your online warranty portal to notify CBH as well and a Customer Care Representative will follow up with you during normal business hours. Leave a message if there is no answer and they will respond directly.

** If you’re experiencing a strong gas smell, or a gas smell outside your home by the gas meter, leave your home immediately and call Intermountain Gas Company from outside of the home. Intermountain Gas 24 hour Emergency line: 800-548-3679.

**Before submitting an A/C emergency, please check the following:

• Breaker is ON in the electrical panel in the garage.
• Disconnect switch on the side of the house by the AC unit is ON.
• Wall switch to the furnace is ON.
• T-Stat is set to COOL and the temperature setting is at least a few degrees colder than the current temperature in the house.
• Always check for clean filters.

What to do:

1. Locate the phone number for your original electrical company on the sticker on your electrical panel or furnace (or your original subcontractor list supplied in your NHO documents) and contact them directly. They will have an emergency contact. Leave a message if there is no answer and they will respond directly.
2. Submit your claim through your online warranty portal to notify CBH as well and a Customer Care Representative will follow up with you during normal business hours.
3. An emergency would be: power outage to the house that is not an Idaho Power outage, or a sizzling sound coming from outlets or switches.

If your ADT alarm is going off and you do not know/have the code, please log into your homeowner warranty portal and scroll to the bottom of the emergency instructions to view instructions regarding your code.

What to do:

1. If you are experiencing a landscaping leak or water concern, you can turn your water off at your irrigation system. (This can typically be located in your largest irrigation box in your yard, and the handle to turn it off is usually red, or may be metal.)
2. If there is a water leak outside that is not on your property, you can go to your city’s website and contact their after hours emergency water number, or research what the emergency irrigation phone number would be for irrigation leaks. (If you google your city and the words emergency water leak, contact numbers should come up in your search.)
3. If there is a water leak outside that is in a common area of your neighborhood, contact your HOA.
4. If you have other landscaping or water concerns, please note that landscaping is not warrantable, as signed off on in your NHO documents and warranty manual. If you have concerns regarding your sprinklers or watering times, please refer to these resources:

Adjusting Sprinkler Heads

Get To Know Your Sprinkler Clock

**If you have landscaping concerns, please note that landscaping is not warrantable, as signed off on in your NHO documents and warranty manual.