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ACT NOW!

Call or Text: (208) 391-5545

Get Help with Warranty Emergencies

Select your issue below for instructions and more information.

Warranty Emergencies are not monitored outside of business hours, M-F, 8am-5pm MT. If you are experiencing a true warranty emergency, please follow the instructions below. Someone will follow up with you regarding your warranty claim as soon as possible during business hours.

I'm experiencing an issue with...

Sewer Backup

Sewer Backup

1

Shut Off the Water

The main shut-off is typically in the crawl space access or garage.

2

Contact your original Plumber

Locate the plumber’s sticker on your water heater or refer to your subcontractor list to determine if the blockage is located before the clean-out. Call their emergency number.

3

Contact your original Excavator

If the plumber confirms that the issue lies between the house and the street, locate the excavator's phone number on your subcontractor list for further assistance.

4

Submit a Claim

Log into the online portal to submit a service request.

Submit a Warranty Request

Gas Smell

Gas Smell

1

If you smell gas

Leave your home immediately. From outside, call the Intermountain Gas Emergency Line at 800-548-3679.

2

Submit Your Warranty Claim

All warranty items must be submitted in your warranty portal. A representative will follow up with you as soon as possible during normal business hours.

Submit a Warranty Request

Plumbing

Plumbing

1

Contact your original Plumber

Locate the plumber’s sticker on your water heater or refer to your subcontractor list. Call their emergency number.

2

Shut Off the Water

The main shut-off is typically in the crawl space access or garage. Individual fixtures have shut-offs under the sink or behind the toilet.

3

Submit a Claim

Log into the online portal to submit a service request.

Submit a Warranty Request

Electrical

Electrical

1

Contact your original Electrician

Check for a sticker on your electrical panel or refer to your subcontractor list. Call their emergency number.

2

Submit Your Warranty Claim

All warranty items must be submitted in your warranty portal. A representative will follow up with you as soon as possible during normal business hours.

Submit a Warranty Request

Heating & Cooling

Heating & Cooling

1

Contact your original HVAC Company

Find their sticker on your furnace or refer to your subcontractor list. Call their emergency number.

2

Submit a Claim

Submit the issue through your online warranty portal.

Submit a Warranty Request
3

Before reporting an A/C issue, please check that
  1. The thermostat is set to COOL and the air filter is clean.
  2. The breaker in the garage panel is ON.
  3. The disconnect switch by the A/C unit is ON.
  4. The wall switch for the furnace is ON.

While landscaping is not covered under warranty, we do have some helpful tips.

Landscaping

If you have landscaping concerns, please note that landscaping is not included under warranty.

If you are experiencing a landscaping leak or water concern, you can turn your water off at your irrigation system. (This can typically be located in your largest irrigation box in your yard, and the handle to turn it off is usually red, or may be metal.)

If there is a water leak outside that is not on your property, you can go to your city's website and contact their after hours emergency water number, or research what the emergency irrigation phone number would be for irrigation leaks. (If you google your city and the words emergency water leak, contact numbers should come up in your search.)

If there is a water leak outside that is in a common area of your neighborhood, contact your HOA.

If you have concerns regarding your sprinklers or watering times, please refer to our maintenance videos:

Maintenance Videos

Not an Emergency? Our Maintenance Videos can help!

Frequently Asked Questions

Does CBH have a warranty portal?

Yes, the CBH Warranty Portal lets you track, manage, and update requests in one convenient location.

What qualifies as a warranty emergency?

Emergencies include major water leaks, sewer backups, complete loss of power or heating, or the smell of gas. Visit our Warranty Emergency page for full details.

What issues are homeowner responsibilities?

Routine maintenance like landscaping, changing filters, or caulking is not covered under warranty. See our Warranty Manual for the full breakdown.

Where can I download the warranty manual?

You can access the PDF version here.

How do I track a warranty claim?

Simply log in to the Warranty Portal with your homeowner credentials to view updates.

What if my warranty expires but I already submitted a request?

Requests submitted before expiration will still be honored, as long as they are documented properly in the portal.

How do I submit a warranty request?

Homeowners can submit claims through our Warranty Request page. From small repairs to major service issues, our Customer Care team is ready to assist.

Can I use my own contractor for repairs?

For coverage to remain valid, repairs must be completed by CBH-approved contractors.

Are appliances covered under warranty?

Appliances are covered by the manufacturer’s warranty, not CBH. Keep all product manuals for reference.

What is an HOA and what are their fees?

Homeowners Association (HOA) manages community spaces, amenities, and neighborhood standards. Some CBH Homes communities have an HOA, with monthly or yearly fees that can cover landscaping, parks, pools, or snow removal. Fees vary by community — visit our HOA Information page for details on costs and what’s included.