I'm experiencing an issue with...
Sewer Backup
Contact the Original Plumber
Locate the phone number for your original plumber on the sticker on your hot water heater (or your original subcontractor list supplied in your NHO documents) and contact them directly. They will have an emergency contact. Leave a message if there is no answer and they will respond directly.
Shut your water off
The main shut-off valves are usually located where the main water supply pipes enter the house. This is either in the crawl space access area or in your garage (for homes built on slab foundations).
Room shut-off valves are usually just below the fixture (at the rear of the toilet at the wall, under the sink in the rear of the cabinet).
The plumber will try to identify the location and cause of your sewer backup.
If the backup is identified as being between the house and street, or if sewage is coming up in the house and your plumber has deemed the backup to be a warrantable cause, instruct your original plumber to contact CBH.
Submit Your Warranty Claim
All warranty items must be submitted in your warranty portal. A representative will follow up with you as soon as possible during normal business hours.
Submit a Warranty Request
Gas Smell
Leave your home immediately
If you’re experiencing a strong gas smell, or a gas smell outside your home by the gas meter, leave your home immediately and call Intermountain Gas Company from outside of the home. Intermountain Gas 24 hour Emergency line: 800-548-3679
Submit Your Warranty Claim
All warranty items must be submitted in your warranty portal. A representative will follow up with you as soon as possible during normal business hours.
Submit a Warranty Request
Plumbing
Shut your water off
The main shut-off valves are usually located where the main water supply pipes enter the house. This is either in the crawl space access area or in your garage (for homes built on slab foundations).
Room shut-off valves are usually just below the fixture (at the rear of the toilet at the wall, under the sink in the rear of the cabinet).
If the leak is a shower head or tub spout area, you will need to shut off the main water valve to the home.
In the event of a water leak between walls, turn off the main water valve to prevent damage to carpet and/or walls.
Contact the Original Plumber
Locate the phone number for your original plumber on the sticker on your hot water heater (or your original subcontractor list supplied in your NHO documents).
Contact them directly. They will have an emergency contact. Leave a message if there is no answer, and they will respond directly.
Submit Your Warranty Claim
All warranty items must be submitted in your warranty portal. A representative will follow up with you as soon as possible during normal business hours.
Submit a Warranty Request
Electrical
Contact the Original Electrical Company
Locate the phone number for your original electrical company on the sticker on your electrical panel or furnace (or your original subcontractor list supplied in your NHO documents).
Contact them directly. They will have an emergency contact. Leave a message if there is no answer and they will respond directly.
Submit Your Warranty Claim
All warranty items must be submitted in your warranty portal. A representative will follow up with you as soon as possible during normal business hours.
Submit a Warranty Request
Heating & Cooling
Before submitting a Heating or A/C emergency, check for clean air filters, make sure the Breaker is ON in the electrical panel in the garage, then please check the following:
Heating
- That the wall switch to the furnace is ON.
- T-Stat is set to HEAT and the temperature setting is at least a few degrees warmer than the current temperature in the house.
Cooling
- That the disconnect switch on the side of the house by the AC unit is ON.
- T-Stat is set to COOL and the temperature setting is at least a few degrees colder than the current temperature in the house.
Contact the Original Heating & Cooling Company
Locate the phone number for your original heating and cooling company on the sticker on your furnace, on your thermostats, or out by your hot water heater if your furnace is in the attic (or your original subcontractor list supplied in your NHO documents).
Contact them directly. They will have an emergency contact. Leave a message if there is no answer and they will respond directly.
Submit a Warranty RequestSubmit Your Warranty Claim
All warranty items must be submitted in your warranty portal. A representative will follow up with you as soon as possible during normal business hours.
Submit a Warranty Request
